Elephant with Annam Wall Bracket

At "The Chettinad," we take immense pride in the craftsmanship and artistry of our hand-carved wood products. Each piece is uniquely designed and skillfully crafted by our artisans, making every item a one-of-a-kind treasure. Due to the nature of our hand-carved wood products, we have established the following policy:

No Returns or Refunds:

• All sales of wood carving products are final.
• We do not accept returns or offer refunds for any reason, including change of mind, incorrect order, or dissatisfaction with the item.

Damaged or Defective Products:

• If your product arrives damaged or defective, please contact us within 7 days of receiving your order.
• We will review the situation and, if the product is confirmed to be damaged or defective, we will provide a replacement or a repair as appropriate.
• Please provide photos of the damage or defect when contacting us to facilitate a swift resolution.

Exchange Policy:

• We do not offer exchanges for products that are not defective or damaged upon arrival. Please ensure that you carefully review the product details before placing your order.

Custom and Personalized Products:

• For custom or personalized wood carving items, all sales are also final, and we do not accept returns or offer refunds. Please ensure that all details are accurate before completing your order.

Customer Satisfaction:

• While we do not accept returns or offer refunds, we are committed to your satisfaction. If you have any concerns about your purchase, please feel free to reach out to us. We value your feedback and are here to assist with any inquiries you may have regarding your product.

By purchasing from "The Chettinad," you acknowledge and accept this no return and refund policy. Thank you for choosing our handcrafted wood carvings, made with passion and skill by our talented artisans.

We are dedicated to delivering your handcrafted wood carving products with the utmost care and efficiency. Please read our shipping policy below to understand how we handle your orders.

Shipping Time:

• All orders for wood carving products are processed within 25 - 30 business days of receiving payment.
• Please note that since each item is hand-carved by skilled artisans, some products may require additional processing time. If this is the case, you will be notified of the expected delivery time.

Shipping Methods:

• We offer reliable shipping through Shiprocket, Delhivery one for domestic and Airlink for international orders.
• Shipping costs are calculated at checkout based on the weight, size of the product, and the delivery location.

Domestic Shipping (within India):

• Estimated delivery time: 7-10 business days.
• Standard and expedited shipping options are available at checkout.

International Shipping:

• We ship wood carving products worldwide. Delivery times may vary based on your location, but typical delivery is 10-20 business days for international shipments.
• Please be aware that international shipping fees, customs duties, and taxes are the responsibility of the customer. These fees are not included in the product price or shipping costs and will be collected by your local customs office.

Shipping Costs:

• Shipping fees are calculated at checkout based on the size, weight, and destination of your order.
• We strive to provide the best shipping rates to our customers and occasionally offer free or discounted shipping promotions. Keep an eye on our website for any current offers.

Order Tracking:

• Once your order has been shipped, you will receive a tracking number via email to monitor the status of your shipment.
• You can track your order using the provided tracking number on the carrier’s website.

Packaging:

• All wood carving products are carefully packaged to ensure safe delivery. We use high-quality packing materials to protect your item during transit.
• Due to the delicate nature of hand-carved wood products, we take extra care in securing each piece to avoid any damage during shipping.

Shipping Issues:

• If your package is delayed, damaged, or lost in transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.
• In the case of damaged goods, please provide photographs of the damage and reach out to us within 7 days of receiving the item.

Customer Support:

• If you have any questions or need assistance with your shipping, please contact our customer support team at contact@thechettinad.in. We are happy to help and ensure your order arrives promptly.

Thank you for choosing "The Chettinad" for your handcrafted wood carvings. We look forward to delivering exceptional artistry directly to your door!